Frequently asked questions

The first consultation lasts about 90 minutes and includes a skin examination with a dermatoscope when the reason for the visit calls for it.

Consultations are private. The office issues an official receipt (nota fiscal) and a medical report so you can claim reimbursement from your Brazilian health plan or international insurance, according to the terms of your policy.

The team can tell you the fees for consultations and procedures on WhatsApp +55 11 99260-2007.

There is no charge for a follow-up visit to review test results and adjust treatment for the same concern. Procedures done at that visit, such as treating a wart, are charged separately.

Yes. Consultations can be held in Portuguese, French or English, for international patients and for people who live abroad and are visiting São Paulo.

Once a year for most people, and every 3 to 6 months for those at high risk, such as people with a history of melanoma or many atypical moles. See skin cancer and mole mapping.

It depends on the procedure and on the schedule. The recommendation comes from the skin examination, and the team will tell you when booking whether it can be done the same day.

No. You can book directly. If another doctor referred you, bring the referral letter. It helps Dr. von Kossel understand what they are asking.

Message the same WhatsApp number as early as you can, so the slot can go to another patient.